A good order tracking system often makes the difference when it comes to excellent logistics services. It’s not enough to send out packages; you must also set up tracking systems to follow these packages every step of the way.
In this article, we will share some tips and tricks to help you track shipments until they get to your customers. Let’s get talking.
5 Easy Ways to Track Clients’ Orders in Nigeria
- Assign a Tracking Number
- Track by User Login
- Use the Estimated Delivery Date
- Provide Detailed Tracking Information
- Send out Delivery Notifications
Assign a Tracking Number
Immediately customers place an order via your business website, you should assign a tracking number to them. With this number, they can monitor their parcels right until these shipments get to them.
Alternatively, you can provide a link to the page where they can see updates on their shipment. This helps you to create the best customer experience for your clients.
Track by User Login
Another way to track your clients’ deliveries is through the user login details. With this tracking method, customers would have to sign up on your business page or create a personal account that allows them to place orders.
The details of the order are automatically displayed in the customer’s account and you can use the login details to track the order as it goes from Point A to Point B.
Use Estimated Delivery Time
Providing customers with an estimated delivery time is an easy way to track orders and create the right customer experience. It gives customers an expectation of when to receive the package while putting you on your toes.
Provide Detailed Tracking Information
After a customer requests for his or her order to be delivered, you must provide detailed information on the logistics process. Let them know when the order is shipped out and also provide an estimated time of delivery. Provide information about the location, the time, courier update, the latest delivery status, or when the package is out for delivery.
Send out Delivery Notifications
Create an automated system that sends out delivery notifications to your clients at different points in time. Clients will be notified when their order is dispatched for delivery and also when it arrives. You can create a two-way notification system so that you stay informed too.
There are many advantages that come with setting up the right order tracking systems for your business. Apart from making order processing more convenient for your, order tracking systems also help you create the best experiences for your clients.