As you work on making goods available at affordable prices for your customers, you must also work on creating the right supply chain. This is where having the right logistics solution comes in. Logistics is an important aspect of every e-commerce business because it is concerned with goods. When customers place orders from your store, they expect these packages to be delivered to them promptly and in the best condition.
Failure to do this harms your business and customer experience. Regardless of the quality of goods you provide, customers would not be excited about e-commerce that cannot get orders across at the right time.
In this article, we will share a few tips to help you set up logistics for your small e-commerce business in Nigeria. Meanwhile, you can find trusted logistics partners for your business on Shipusnow.
5 Tips for Setting Up Logistics for your E-commerce Business in Nigeria
- Know your Sales Volume
- Find a Reliable Logistics Partner
- Automate your Systems
- Track Deliveries
Know your Sales Volume
When it comes to setting up logistics for your e-commerce store, the first thing you need to know is the volume of sales your business makes over a period of time. You can calculate this on a daily, weekly, or monthly basis.
If your sales volume is low, then you can consider handling logistics on your own; that is, sorting out client’s deliveries by yourself. However, if you process a high volume of sales every month, you need to move on outsourcing logistics to cut down on costs.
Find a Reliable Logistics Partner
There are numerous advantages of outsourcing your e-commerce logistics to a reliable logistics partner. First, it helps you to reduce costs as you do not need to employ an in-house expert to process deliveries for your customers.
Next, you have the time to focus on other aspects of your business like creating great customer experiences and product variety.
Automate Your System
Automated business processes make it easier for you to receive orders and process clients’ deliveries. In your e-commerce website, you can include e feature that allows customers to request delivery on your logistics partner’s website as they place their orders.
This goes with automating your business process. Once a client requests for his or her order to be delivered, he or she should be automatically assigned with a tracking ID. With this ID, you can keep tabs on the orders as it goes from the take-off point to the provided destination.
This is important because you need to be able to provide updates to the client concerning his or her delivery; even when you have outsourced it to a trusted logistics partner. Remember, the client has no direct concern with this third-party.
This goes without saying; always keep your clients updated about any developments with their deliveries. If delivery will be delayed, you need to inform them ahead of time. Lack of communication is a huge turn-off and it has negative impacts on your business.
If you are starting a new e-commerce business, you need to think about logistics in the long-term while considering your present realities. Shipusnow is your reliable logistics partner that can connect you to multiple shipping options for your e-commerce business.